Terms & Conditions

GENERAL CONDITIONS: DESTINATION ASIA‚Ä®

Commitment

Destination Asia is committed to creating experiences that connect travelers to the authentic cultures and wonders of Asia through premium services provided by our employee owned and operated offices. We are industry leaders in delivering comprehensive destination management services that guarantee the very best experience for you and your clients, while our locally-based management philosophy ensures each operation is sensitive to its surrounding environment.

Confirmations

Vouchers/exchange orders

Please issue one (1) voucher addressed to Destination Asia for all services provided by us, clearly listing confirmed services at the destination(s).

RATES

Confidential contract rates

Confidential rates are based on market research, competition analysis, strategic negotiation and prior knowledge of seasonality in each destination. All rates quoted in the tariff are net, non-commissionable and under the condition that they cannot be displayed in any way to third parties. All rates quoted are in local currencies or US$ Dollars, unless otherwise stated.

Minimum selling rates

Hotels/resorts and/or suppliers may require Destination Asia to adhere to a Minimum Selling Rate, or Minimum Selling Price (MSR or MSP) guideline communicated to you for implementation.

Handling fees

If required to book accommodation under your direct contract agreements, we will charge a pre-agreed handling fee, either per person or per booking. The company will manage the bookings on your behalf based on information provided by you. The handling fee will include processing of the reservations, amendments and/or cancellations as communicated by you.

Per person rates/per room rates

Compulsory meals

Please note that most hotels include compulsory special gala dinners on Christmas Day, New Year’s Eve and sometimes on national and/or other festive occasions in each country. This is a compulsory charge, regardless of whether the client wants the dinner or not and will be invoiced by Destination Asia. It is not possible for customers to pay for these meals at the time.

Taxes

Unless otherwise specified, all quoted rates are inclusive of applicable taxes (including service charges, Value Added Taxes and/or locally charged taxes).

Domestic tourism taxes and/or airport taxes may be applicable and are not included. These need to be paid directly to the relevant authority by the traveler.

In the event of government imposed tax changes, Destination Asia reserves the right to alter rates accordingly. Destination Asia reserves the right to collect any differentials from individual clients which may arise.

Commission

All quoted rates unless otherwise specified, are net and non-commissionable.

Cancellations & refund policies

Destination Asia’s policy is not to charge cancellation fees unless pre-defined and agreed. We will assist whenever possible, negotiations with suppliers to waive or minimize these charges to you. However, should such cancellation charge(s) be incurred, Destination Asia will debit these charges from your account.

Exchange rates / Currency Fluctuation Waivers

All rates quoted in the confidential tariff are in local currencies or US$ Dollars, unless otherwise stated. In some cases the local currency and/or the rate is quoted in accordance with hotel policy rate. Destination Asia does not guarantee currency conversion rates or any quotation where currency conversion is included. Destination Asia reserves the right to adjust rates in case of fluctuations in exchange rates.

Discounts

Children and infant discounts apply for each destination with explanations provided on exceptions and variations. Children and infant discounts apply when travelling with at least 2 (two) full paying adults, unless otherwise specified.

Free of charge policies (Tour leader/tour director)

Special conditions for tour leaders/tour directors change throughout Asia. Destination Asia will provide specific rates and conditions for tour leaders/tour directors wherever possible. Kindly specify for groups whether a native speaking tour leader/tour director will join with the customers and we will provide special rates and conditions if applicable.

Inspections / educational tours / contracting trips

Destination Asia supports, wherever possible, discounted / free of charge, site inspections, contracting or familiarization trips. We will do our utmost to obtain discounted rates, however in the cases where this is not possible, due to peak travel times or high occupancy, Destination Asia will pass on these costs at a net rate.

Payment

(*): Pre-payment procedures during high/peak seasons may vary, depending on the accommodation policy to guarantee the booking. Destination Asia will inform you accordingly regarding each individual case.

Payment conditions and account details

When booked services are for one country only, payment should be made solely to the country concerned. Destination Asia will provide specific bank details for each country.

Confidentiality

Any agreement, its contents and all related documentation sent to the customer/tour operator are strictly confidential and must not be disclosed to any third parties.

These special contracted rates are offered based on the ability of the tour operator to drive/travel to Destination Asia.

To protect this confidentiality, Destination Asia will not disclose the rates to its customers and will invoice the tour operator directly.

Rates are confidential and cannot be promoted or sold on the Internet or otherwise (including third party websites) unless “packaged” with other elements.

TRAVEL REQUIREMENTS

Passport

It is advisable to make passport inquiries when making travel arrangements with Destination Asia. For any travel to and from the country/countries within Destination Asia’s network, a valid passport is required. Conditions for specific validity of passports and other travel documentation can be obtained from each respective embassy and/or consulate of the customer. For most countries, passports need to be valid for at least six months from the date of entry at a border post/airport/seaport.

Visa

In addition to passport requirements, many countries require additional visa requirements; visa(s) for certain countries can either be obtained in the country of residence or at the border immigration bureau of the country(s) to be visited where Destination Asia is operational. Full details about the specific visa conditions and requirements to obtain a visa(s) for each specific country can be obtained from Destination Asia and/or from each respective embassy and/or consulate of the customer.

Travel insurance

We recommend that you obtain a comprehensive travel insurance policy while travelling. Neither Destination Asia nor its agents/suppliers or business partners shall/and can be held responsible for any loss, or damaged or stolen personal belongings.

Health and Safety

Destination Asia complies with all industry required health and safety guidelines, in the selection of product and provision of services. All our customers are required to follow the safety regulations for any service provided e.g. wearing seat belts during transfers and wearing life vests for any boat/sailing tour. We check hotels/restaurants and other suppliers of food and drink and ascertain that they have the appropriate safety licenses in place. Destination Asia cannot be held responsible in any way for any kind of food and/or beverage consumed which has not been recommended by Destination Asia.

SERVICES

Hotels

Accommodation in and around Asia
Rating

Although hotels/guest houses/accommodation in the region may provide you with information about their qualification, the properties used and offered by Destination Asia may not all have official star qualification issued by an official government-accredited hotel association. Destination Asia provides you with its own internal star qualification based on its own experience and criteria to ensure you have an interpretation of the standards. Destination Asia cannot be held liable in any way for this internal star qualification.

Tours

Transfers

Unless otherwise stated, Destination Asia will provide in each destination according to the rates provided in our confidential tariff:

Transportation

Destination Asia will always source the best available transportation in each destination. Where possible, we use coaches and cars, contracted on a long-term basis.

Wholesale facilities

Destination Asia provides custom-made quotations and offers, hospitality desks, uniformed staff, gifts, convention and incentive on-spot requirements, specific communication requirements, office space and more for designated travel managers. All these services are provided at a fee. Contact us directly for more information and specific quotations.

Insurance

Destination Asia Insurance coverage

Should there be an unfortunate incident and/or accident, all our travelers are insured per single incident. Our insurance policy is a group accident insurance policy for travel related companies. The policy is in line with the current demands from the various international tour operators.

Guides and representation in each destination

Without doubt our guides are the true ambassadors of Destination Asia. We provide a multi-lingual team of professional guides - each licensed and registered with the relevant authorities, undergoing extensive training prior to leading tours.

CORPORATE SOCIAL RESPONSIBILITY

Destination Asia strongly believes in creating a sustainable and responsible business platform and is committed to “giving back” to the communities in which we reside. Since the first Destination Asia office opened in Thailand in 1996, we have sponsored disadvantaged children to attend school and university, collected equipment and supplies for orphanages on an annual basis and been actively involved in aid intervention programs. Today our efforts have expanded and we proudly support various projects across the region. Please refer to our website for more information on our CSR initiatives.

COMPLAINTS AND IRREGULARITIES

Destination Asia values feedback to improve service delivery levels. We request that service delivery failures or customer concerns be reported during the customer’s stay to one of our representatives. It is the aim of the company to solve any irregularity on the spot. The company reserves the right to refuse to take action on perceived irregularities submitted to the company 14 days after the customer returns back home.

LICENSES AND PERMITS

All Destination Asia offices, subcontracted suppliers and other service providers used comply with license and permit requirements, based on the relevant regulations of each country that Destination Asia operates in.

FORCE MAJEURE

During the term of this agreement, neither party shall be in default of its obligations to the extent that its performance is delayed or prevented by causes beyond its reasonable control, including but not limited to, acts of God, natural disasters, bankruptcy of a vendor, strikes and other labor disturbances, acts of war, civil disturbances or other equivalent or comparable events.

INDEMNITY

The client agrees to indemnify against all damage or injury (including death) to property or person(s) resulting from intentional or negligent acts or omissions from their respective officers, employees, agents, contractor or subcontractor.

LIABILITY

Destination Asia accepts no responsibility and shall not be liable for any injury, illness, loss, accident, expenses, delay or other irregularity resulting from the client's participation in any of its services provided (tours, transfers and touring programs). Destination Asia acts as an intermediary between all airlines, hotels, local tourist offices and other service providers. Therefore Destination Asia reserves the right to modify tours and itineraries with or without notice. Destination Asia package tours are organized in conjunction with the respective airline(s) scheduled flights, itineraries and timetables; these are provisional and subject to change without notice. Acknowledgement and confirmation of the above-mentioned conditions is active once clients participate in one of the provided services via Destination Asia. The itinerary of the excursion, package and/or tour cannot be altered or changed without prior permission from Destination Asia. We cannot be held liable if you amend the excursion and its content in your brochures or provide incorrect descriptions to clients.