Travel Planner

About this role

As a Travel Consultant, you will work closely with agents to develop tailormade travel proposals and quotations that meet client preferences and budgets. Managing reservations, responding to enquiries, and coordinating with internal teams and suppliers, you will help deliver seamless travel programs while identifying opportunities to maximise revenue and maintain high levels of customer service.

Key responsibilities

Prepare travel proposals and quotations for agents, tailoring programs to client preferences, requirements, and budgets.
Create tailormade travel packages that meet client expectations and showcase suitable experiences and services.
Coordinate and manage reservations for hotels, restaurants, transportation, and other services required for client programs.
Respond to customer enquiries promptly and professionally, providing helpful information and recommendations.
Identify opportunities to maximise revenue by recommending suitable services, experiences, and additional products.
Assist with guest complaints and operational issues, ensuring timely and effective resolutions.
Work closely with internal departments and suppliers to ensure all arrangements are coordinated and delivered according to plan.

What we’re looking for

A proactive and customer-focused individual with a genuine interest in travel and tourism.
Good command of English, with knowledge of additional languages considered an advantage.
Strong attention to detail, organisational skills, and the ability to solve problems effectively.
Good communication and interpersonal skills, with the ability to build positive relationships with agents, suppliers, and colleagues.
Confidence managing multiple tasks while maintaining accuracy and meeting deadlines.
Previous experience in travel sales or as a Travel Consultant is preferred.
A bachelor’s degree or diploma in Tourism, Hospitality, or a related discipline is an advantage.
Familiarity with travel operating systems is a plus, with a willingness to learn new systems and processes.

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