IT Coordinator

About this role

AAs an IT Coordinator, you will support the smooth operation of IT systems and provide technical assistance to all employees at Destination Asia Japan. Working closely with colleagues, vendors, and group IT teams, you will troubleshoot technical issues, maintain IT infrastructure and equipment, and support projects that improve efficiency, security, and the overall user experience.

Key responsibilities

Provide first and second-level technical support to employees, troubleshooting hardware, software, network, and system issues.
Manage user accounts, permissions, and access to Microsoft 365, business systems, and applications, including employee onboarding and offboarding.
Support the maintenance and monitoring of IT infrastructure, including networks, Wi-Fi, VPN, cloud services, and business applications.
Coordinate the configuration, deployment, maintenance, and recovery of IT equipment, including laptops, mobile devices, and peripherals.
Maintain accurate IT asset records, tracking equipment ownership, location, lifecycle, procurement, and disposal.
Coordinate with local vendors to arrange hardware, software, network support, and other IT services.
Assist with IT projects, including office setups, network upgrades, system deployments, and process automation.
Identify opportunities to improve IT processes and user experience, maintaining documentation of procedures, policies, and technical guidelines.
Provide guidance and training to employees on IT tools, best practices, and security awareness.
Support the implementation of IT security policies and group standards, including endpoint protection, system updates, encryption, and compliance audits.

What we’re looking for

A proactive and service-oriented individual who enjoys troubleshooting technical issues and supporting colleagues.
Strong problem-solving skills, attention to detail, and the ability to manage multiple tasks effectively.
Good communication and interpersonal skills, with the ability to explain technical information clearly to non-technical users.
Business-level proficiency in both Japanese and English.
A diploma or bachelor’s degree in IT, Computer Science, or a related discipline.
Good knowledge of Microsoft 365 applications, including Outlook, Teams, SharePoint, OneDrive, Power Automate, and Excel macros.
Familiarity with Windows operating systems, standard business applications, endpoint management tools, and basic networking concepts, including TCP/IP, VPNs, and firewalls.
Experience in IT support, infrastructure, or systems administration is an advantage.
IT certifications such as CompTIA A+, Network+, or equivalent are preferred.
Experience with AI tools such as Claude is a plus.

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