Event Manager (MICE)

About this role

As an Event Manager, you will coordinate and deliver high-quality MICE events for international clients in Japan. From managing venues, accommodation, transportation, catering, AV, entertainment, and theming to coordinating suppliers and internal teams, you will play a key role in ensuring every event is delivered seamlessly and to the highest standards.

Key responsibilities

Develop and maintain MICE operational standards and SOPs, ensuring they remain aligned with business requirements and are regularly updated.
Coordinate all event logistics in line with detailed action plans, including venues, accommodation, transportation, catering, AV, entertainment, and theming.
Work closely with clients to understand their event objectives, requirements, and budget, ensuring expectations are met and exceeded.
Manage external supplier relationships, including contract negotiations and ensuring financial and operational protocols are followed.
Manage and track event budgets, identifying cost-effective solutions while maintaining quality.
Act as a key point of contact for clients, suppliers, and attendees, responding promptly to requests and resolving any operational issues or emergencies.
Ensure all events meet health, safety, legal, and company requirements.
Work closely with MICE, Contracting, Finance, and other internal teams to ensure seamless event delivery.
Organise and coordinate familiarisation (FAM) trips, including bookings, agendas, logistics, and client welcome materials.
Communicate event schedules, requirements, and updates clearly to all stakeholders to ensure everyone is aligned.
Maintain accurate records of event budgets, contracts, bookings, attendee information, and other operational documentation.
Identify and introduce new ideas and approaches to continuously improve event quality and client experiences.

What we’re looking for

A genuine passion for creating memorable, high-quality events and delivering exceptional experiences for international clients.
3–5 years of hands-on experience in event planning, particularly group incentives and meetings, with strong experience across MICE operations.
A vocational degree in Tourism, Hospitality Management, or a related field.
Excellent organisational skills and attention to detail, with the ability to manage multiple events, deadlines, and priorities in a fast-paced environment.
Strong communication and interpersonal skills, with the ability to work confidently with clients, suppliers, and internal teams.
Excellent problem-solving and decision-making abilities, with the confidence to respond effectively to changing situations and operational challenges.
Excellent command of written and spoken English and Japanese.
Proficiency in Microsoft Office.
A flexible and adaptable approach, with the ability to work evenings, weekends, and travel as required.

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